FAQ

1. Can I buy from Scala Playhouse as a private person?
No, only resellers / retailers can register as a customer at Scala Playhouse.

2. Can I register online?
Yes, you can register through the ‘become a customer’ button. You can also request an information and registration package from our sales department via email: sales@scala-nl.com or via phone +31 (0)36 5219000.

3. I have lost or forgotten my login details, how can I retrieve them?
If you have lost or forgotten both your username and your password please contact our sales department. If you have only lost or forgotten your password you can simply request a new one from the login screen.

4. Why can’t I see any prices anywhere?
Scala Playhouse is a wholesaler and therefore only registered customers are able to view the prices after logging in.

5. What are your opening hours?
We are open Monday – Thursday, from 8:30 to 17:00 and on Friday we are open from 8:30 to 15:00. There is no need to make an appointment before visiting our showroom.

1. How do you report changes?
You can report changes to the sales department. CAUTION! If you have a new VAT number or name then there it is not a change to your current enrollment, but a new registration is required.

2. I discontinued my business, but still receive commercial correspondence, how can I stop this?
You can stop this via our sales department E-mail: sales@scala-nl.com.

For the digital newsletter of Scala Playhouse you can also unsubscribe via clicking the “unsubscribe” link in the newsletter, you will immediately stop receiving the newsletter.

3. How do I change my password?
You can change your password yourself when you are logged in with your account.

4. Where can I see my discount?
You can see your discount in your shopping cart.

1. Are all prices shown gross?
The product prices that you see are the gross selling prices of Scala Playhouse. Only prices with n/n visible after the price are net, which means that all discounts already have been applied.

2. Where can I see my discount?
Your discount will be shown in your shopping basket.

3. What is the order fee?
With internet orders we do not charge any order fee. With normal orders, we charge a € 15,- order fee due to the manual process. If you scan or pick up your order from our showroom we will not charge any order fee.

4. Where can I add comments with regards to my order?
When you confirm your order there is extra room for you to enter your reference and comments, however, you can also contact our sales department via email: sales@scala-nl.com or via phone +31 (0)36 5219000.

5. What is the delivery time?
On working days we aim to have your order ready for transport within 24 hours. This could be slightly longer or shorter, depending on how busy it is.

6. I have made a mistake when entering my order but I already pressed send?
In this case please contact our sales department as soon as possible via email: sales@scala-nl.com or via phone +31 (0)36 5219000. To ensure that we can promptly assist you with your enquiry, please always mention your order number.

7. I would like to place a second order and have that shipped together with my first order?
In this case please contact our sales department as soon as possible via email: sales@scala-nl.com or via phone +31 (0)36 5219000.

8. How can I see when a product will be back in stock?
We always aim to have all of our products back in stock as soon as possible, and information regarding the availability of our products can be found on our website. If you require a more specific date please contact our sales department via email: sales@scala-nl.com or via phone +31 (0)36 5219000.

1. How can I pay for an order?
When placing an order, you can choose to do an online payment or to pay by invoice.
The easiest way is to do an online payment to complete your order right away.
When you choose to pay by invoice, you will receive a pro-forma invoice from our sales department with the corresponding payment instructions. Once your payment is received the order will be processed. The payment must be paid within 7 days after receiving the pro-forma invoice, otherwise the order will be canceled.
1. How do I receive an invoice?
Once your order is processed, you will receive an original invoice. For international shipments, both the invoice and the statistics will be sent with the shipment.

2. Can I receive a copy of an invoice?
If you wish to receive a copy of the original invoice, please contact our sales department. You can use our contact form.

1. How will you send me my order?
We normally ship your order with DHL. Shipping costs will be charger per order. Of course it is also possible to pick up your order from our office in Almere during office hours.

2. How much do you charge for delivery?
The shipping costs depend on delivery address and order amount.

Order amount EU Non-EU GR & CY
€0 – €250 €7,50 €15,00 €25,00
€250 – €500 €5,00 €10,00 €20,00
€500 + €0,00 €0,00 €0,00

3. What is the delivery time?
On working days we aim to have your order ready for transport within 24 hours. This could be slightly longer or shorter, depending on how busy it is.

4. I would like to place a second order and have that shipped together with my first order?
In this case please contact our sales department as soon as possible via email: sales@scala-nl.com or via phone +31 (0)36 5219000.

5. Can I trace my order?
Unfortunately this is not possible yet. If you have any queries regarding your shipment please contact our sales department via email:sales@scala-nl.com or via phone +31 (0)36 5219000.

6. I have only partially received my order?
We always provide our carriers with the whole order at once, but unfortunately, it sometimes happens that the shipment gets delivered by two carriers. If you have not received a second delivery the day after your first delivery please contact our sales department via email: sales@scala-nl.com or via phone +31 (0)36 5219000.

7. My shipment is damaged?
Luckily this rarely happens, but should this be the case, please mention this always on the delivery note. In case this has not been mentioned on the delivery note reclamation is not possible.

1. What if I have questions regarding an order or something else?
We will help you if you have any questions or comments. Please use our contact form or contact our sales department via phone +31 (0)36 5219000.